Connected systems.
Complete delivery.

Built the initial system independently, bringing customer records, records, teams, summaries, onboarding and document generation into one operational workflow. Continued to own business-led development while the technology partner supported backend, database and security hardening.

Created reusable document-generation and reporting workflows, with consistent templates and structured data inputs.

Iterated from fixed parsing rules to AI extraction and a shorter paste–review–copy–export workflow, with PNG/JPG output for everyday messaging.

I built an automated reporting workflow that connects data collection and comparison with scheduled report delivery to designated Lark users.

• Automation: collect source data, render the comparison report and send the daily report through a CLI-driven Lark workflow.
• Reliable delivery: record delivery receipts, retry failed runs and notify operators when delivery fails or only some recipients receive the report.
• Recovery: a watchdog checks for missing valid success receipts and triggers controlled catch-up runs; delivery tracking limits duplicate sends after partial failures.
• Business value: intended recipients receive a consistent report without someone manually gathering, capturing and forwarding it each day.

The GIF illustrates collection, storage, reporting, scheduled delivery and recovery using fictional data; this portfolio does not claim measured uptime or quantified time savings.

Explored AI-assisted writing inside a practical invitation tool, combining editable content with a finished visual output.

Applied AI to semi-structured account text, extracting names, account references and record fields for human review. This is a capability within the Account Recognition.

Investigated the path from chat messages to structured record records. Message recording exists as a separate integration; automatic record processing remains a roadmap item.

Developed a rule-based webhook for approved review text and FAQ responses. A separate Mac/OpenClaw customer-service setup is reported in use; its runtime handover still needs to be captured.

Built the GQC website from the ground up with English and Chinese content, responsive layouts and a home for data information.

Led requirements, content refinement and delivery coordination for the ACBEC website in collaboration with the technology partner.

Took over content maintenance and coordinated timely website changes with the technology partner.

Coordinated official-account registration, review requirements, news copy and publishing processes for ACBEC.

Produced four Meipian articles, video edits, overlays and event content, turning activity records into reusable communications assets.

Coordinated the association handbook, badges, flags, seals and visual production, connecting design work with procurement and delivery.

I delivered the registration workflow as a connected system, covering the customer interface, backend processing, records, attachments and deployment preparation for acbec.com.

• Delivery: responsive frontend hosted on Cloudflare Pages with custom-domain configuration; Google Apps Script handles submissions and validation.
• Data and files: Google Sheets stores registration records; private Google Drive folders retain photos. Email notifications connect submissions to the operating team.
• Recovery: offline PDFs retain form data and the selected photo for staff review and controlled import. Submission IDs prevent duplicate records, while saved-data and email-notification outcomes are handled separately.
• Business value: one registration process that includes storage, notification and a recovery route when online submission fails.

Deployment records document the public service and restricted import service. The complete production PDF import round-trip and embedded mobile-browser downloads still require final verification.

Managed accounts, domains, mail and access administration across GQC, Huijin and ACBEC.

Coordinated building management, connectivity and building-platform access to support the new office.

Handled building-system setup, access cards and carrier coordination. This work forms part of the office move programme.

Added practical verification, version records and acceptance criteria to an iterative delivery process with the technology partner.

Translated operational knowledge into guided practice covering business processes, the CRM and daily tools.

Organised reusable materials and publishing knowledge so a new colleague could take over ongoing communications.

Documented recurring workflows, common issues and review criteria as reusable team resources.

Created checklists for shadowing, supervised practice, access confirmation and independent task readiness.

Built a workflow from employee intake and editable requirement drafts to confirmation, formal documents, notifications and delivery tracking. The current system has successful processing records, with remaining end-to-end checks documented.

Built a reusable invoice workflow with agent profiles, precise PDF output, automatic numbering, immutable history and a private Google Sheets/Drive version verified in September 2026.

Designed three reusable interview-email scenarios and a review-first automation specification, with verified role-relevant personalisation and explicit separation of drafting from sending.

Created a repeatable script that compares order presence, duplicate IDs and field-level amounts across source workbooks, consolidating discrepancies for review.

Created scripts for turning voice recordings into transcripts and structured notes. Business adoption and ongoing usage remain to be confirmed.

The annual review records a daily news briefing agent as launched. Its configuration, delivery channel and current operation still need to be recovered for a complete handover.